We take great care and pride in the products we make, and our goal is for you to be genuinely happy with everything about Ziingles.
Should you for any reason be dissatisfied with your purchase, simply contact us within 15 days of receipt of your order, with your original Order Number. Please include a brief note explaining your concern, for ongoing product improvement purposes. We will then issue you a Refund Authorization Number.*
After obtaining your Refund Authorization Number, send all opened and/or sealed items (freight prepaid) to:
2903 West 23rd Avenue
Vancouver, BC, V6L 1P4
Returns must be postmarked within 5 business days of receipt of Refund Authorization Number to ensure that there are no delays in processing your refund.
Once we have received your returned item(s), we will initiate the refund process to the original payment method used (please allow 5-10 business days for completion). We will provide a full refund of your original purchase, less shipping and 15% restocking/handling fee.
As a Ziingles’ customer, we consider you an honored guest — to be treated with compassion, kindness, respect, and careful attention to your needs.
Thank you for choosing Ziingles!
*This return policy does not apply to wholesale accounts. If you have a wholesale account, please refer to the Terms & Conditions, as found on Wholesale Account Application. Thank you.